Your Privacy is Fully Protected at spinngo

1. Introduction

spinngo ("we", "our platform") is committed to protecting the privacy and security of the personal information of all users of our online betting platform. This Privacy Policy describes our practices regarding the collection, use, storage and protection of your personal data.

This document applies to all users who access the spinngo website, register an account, make deposits or withdrawals, and use any of the services provided by our platform. This Policy is to be read together with our Terms & Conditions and Responsible Gambling Policy.

The spinngo platform is intended solely for users aged 21 and above. We do not knowingly collect personal information from individuals below that age. If we find that data from underage individuals has been collected, we will take immediate steps to delete it.

2. Information We Collect

In providing our services, spinngo may collect various categories of personal information, including:

• Account Registration Information: Username, password (stored in hashed form), email address, mobile phone number and date of birth for age verification purposes.
• Identity Information: A copy of your MyKad or other official identification document submitted during the account verification process (KYC — Know Your Customer), in line with our international licensing requirements.
• Financial Information: E-wallet account numbers (Touch 'n Go eWallet, ShopeePay), DuitNow details, FPX banking details, or crypto wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals.
• Platform Usage Data: Game records, betting history, deposits and withdrawals, login history, and account preferences and settings.
• Technical Information: IP address, web browser type, device operating system, cookie data and access log information for security and service improvement purposes.
• Support Communications: The content of conversations via 24/7 live chat and email correspondence with our customer support team.

3. How We Use Your Information

The information collected is used solely for legitimate business purposes and includes:

• Processing new account registrations and verifying user identity in accordance with licensing requirements.
• Processing all deposit and withdrawal transactions securely, including bonus payments and VIP cashback.
• Providing 24/7 customer support in Malay and English, and resolving complaints or disputes.
• Detecting and preventing fraudulent activity, money laundering, or misuse of the platform.
• Sending important account-related notifications, promotions you have opted in to receive, and policy updates.
• Complying with legal obligations under the international licensing that governs our operations.
• Improving platform functionality and user experience, and developing new features based on anonymous usage patterns.

4. Disclosure to Third Parties

spinngo does not sell or transfer your personal information to third parties for marketing purposes. However, in operating the platform, we may share limited data with:

• Payment Service Providers: E-wallet providers, banks and crypto payment processors required to process your transactions securely.
• Licensed Game Providers: Game developers who supply slot, live casino and other game content on our platform, to the extent necessary for technical functionality.
• Regulatory Bodies: International licensing authorities that regulate spinngo's operations, when required by law or licensing conditions.
• Security and Audit Firms: Trusted third parties who help us detect fraud, conduct security audits and maintain the integrity of the platform.

All third parties working with spinngo are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes that have been agreed upon.

5. Data Security

The security of your information is spinngo's top priority. We implement multiple layers of technical and administrative protection, including:

• 256-bit SSL/TLS encryption for all data transfers between your device and our servers.
• Password storage using an irreversible hashing algorithm — no one, including our staff, can read your password in its original form.
• Two-factor authentication (2FA) available as an additional security layer for your account.
• Continuous round-the-clock system monitoring to detect suspicious activity or unauthorised access attempts.
• Servers protected by layered firewalls and advanced intrusion detection systems.
• Regular security training for all staff with access to user data.

Although we take all reasonable precautions, no system on the internet can be guaranteed 100% secure. You are also responsible for keeping your own password and account details confidential.

6. Your Rights as a User

As a spinngo platform user, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You have the right to request correction of any information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may ask us to limit how we use your data in certain situations.
• Right to Object: You have the right to object to the use of your data for direct marketing purposes.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, contact our support team via 24/7 live chat or send a written request to our email address. We will process your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

spinngo uses cookies and similar tracking technologies to improve your experience on our platform. The types of cookies we use include:

• Essential Cookies: Required for basic website functions such as login session authentication and security. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use our website to help us improve its performance.
• Functional Cookies: Store your preferences such as language settings, menu display, and other personal preferences.
• Analytics Cookies: Used to understand traffic patterns and usage in aggregate, not linked to your personal identity.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

8. Data Retention Period

spinngo retains your personal information for as long as your account is active or as long as necessary to provide services to you. However, some categories of data may be kept for a longer period for the following reasons:

• Financial transaction records and account history are retained for the period required by our licensing requirements and applicable laws.
• Identity verification documents (KYC) are retained for as long as required by our international licensing authorities.
• Customer support communication logs are retained for a specified period to help resolve any disputes or complaints.
• When an account is closed, data that is no longer needed will be deleted or anonymised in accordance with our internal policies.

9. Changes to This Privacy Policy

spinngo reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal changes, or platform improvements. Any material changes will be communicated to you via:

• A prominent notice on the platform's main page for a reasonable period before the changes take effect.
• A notification email to the address registered to your account, for changes that are significant in nature.
• An update to the "Last Updated" date at the top of this document.

Continued use of the spinngo platform after changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page from time to time.

10. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels: